Challenges and Frustration: Patients’ unmet needs - 3

Continuous supports: The need for information or services to support ongoing care - 0

Effectiveness of product: Patients satisfaction - 0

Influence: Patients may discuss the disease and treatment with other groups/ patients - 1

Patient outcome: What transpired after treatment/ care - 1

Tolerability: Side effects that may occur during treatment - 0

Workflow efficiency: Able to detect potential broken link (leakage points) - 1